How to Get Jūminhyō and Tax Certificates from Convenience Stores in Japan

Japan offers a highly convenient public service called the Convenience Store Issuance Service (コンビニ交付サービス). This allows residents to obtain official certificates without visiting a city hall.

Options at Lawson Convenience Store

Certificates You Can Get at Convenience Stores

Depending on your municipality, you can usually obtain:

• Jūminhyō (住民票の写し) – Certificate of Residence

• Seal Registration Certificate (印鑑登録証明書)

• Tax Certificates, such as:

  • Income Certificate (所得証明書)

  • Tax Payment Certificate (課税証明書 / 非課税証明書)

Availability may vary slightly by city or ward, but most major municipalities support these documents.

Requirements Before You Start

You must meet all of the following conditions:

1. My Number Card (マイナンバーカード)

   • A plastic IC card (not the paper notification slip).

   • Your card must be valid and registered.

   

2. Registered Address in Japan

   • You must be registered as a resident at a participating municipality.

3. 4-digit PIN Code

   • This is the PIN you set when you received your My Number Card.

4. Participating Municipality

   • Most cities and wards participate, but a few may not.

   • If unsure, check your city’s official website.

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Convenience Stores That Offer This Service

You can use major convenience store chains, including:

• 7-Eleven

• FamilyMart

• Lawson

• Ministop

The service is typically available 6:30 a.m. to 11:00 p.m., including weekends and public holidays (excluding system maintenance periods).

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Step-by-Step: How to Get Certificates at a Convenience Store

Step 1: Go to a Convenience Store with a Multi-Function Copier

Look for a multi-function printer/copier inside the store.

Mulitcopier Machine in seven eleven Convinience store

Step 2: Select “Administrative Services”

On the screen, choose:

• 「行政サービス」 or

• 「証明書交付サービス」

Step 3: Insert Your My Number Card

Insert your My Number Card into the card reader as instructed on the screen.

Step 4: Enter Your PIN Code

Carefully enter your 4-digit PIN.

Important: If you enter the wrong PIN multiple times, the card may lock, and you will need to visit city hall to reset it.

Step 5: Choose the Certificate Type

Select the document you need, for example:

• Jūminhyō (住民票)

• Income / Tax Certificate (所得・課税証明書)

You may be asked:

• Whether you want the document with or without My Number

• Which fiscal year’s tax certificate you need

Step 6: Confirm Details and Pay the Fee

• Fees are usually 200–300 yen, depending on the municipality.

• Payment is made directly at the machine (cash only in most cases).

Step 7: Receive Your Certificate

The machine will print your certificate immediately.Be sure to:

• Take your documents

• Remove your My Number Card

• Keep the receipt if needed

Important Notes for Foreign Residents

• Foreign residents can use this service, as long as they have a valid My Number Card.

• Some certificates may only be available after tax filing or residence registration is completed.

• If you recently moved, your data may take a few days to reflect.

Advantages of Using Convenience Store Issuance

• No need to visit city hall

• Available evenings, weekends, and holidays

• Faster and often cheaper than counter services

• Useful for visa, bank, school, and immigration procedures

When You Still Need to Visit City Hall

You may need to go to city hall if:

• Your My Number Card is expired or locked

• Your municipality does not support a specific certificate

• You need a document with special remarks or annotations

Final Thoughts

The convenience store issuance service is one of Japan’s most practical administrative tools. For foreigners dealing with visa applications, immigration procedures, or job changes, this service can save significant time and effort.

If you are frequently asked to submit Jūminhyō or tax certificates, having a My Number Card is highly recommended.